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Exchange Policy

Exchange

 

Our policy lasts 30 days for an exchange. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The price tag should still be intact

Additional non-returnable items:
Gift cards

To complete your exchange, we require a receipt or proof of purchase.

There are certain situations where the exchange will not be accepted such as:
Clothes with obvious signs of use
Any item that is returned more than 30 days after delivery

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately, sale items cannot be exchanged.

Exchanges (if applicable)
We replace items if they are defective, damaged or incorrect item was sent. In this case, the courier charge will be borne by JEZZA. If you need to exchange it for the same item, send us an email at info@jezzafashion.com and send your item to: 7A, 1  Hospital Road, Dehiwala LK 10350 

If you want to exchange an item for a different colour, size or item due to a change of mind, then the courier cost should be borne by the customer. The item that you wish to exchange can be sent to : 7A, 1  Hospital Road, Dehiwala LK 10350 

Items can also be exchanged at the physical JEZZA outlets closest to you. please make sure to produce your bill (email invoice) at the time of exchange. Please note if there are signs of usage or missing tags the item will not be exchanged. 


Shipping
To return your product, you should mail your product to:

7A, 1  Hospital Road, Dehiwala LK 10350 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jezzafashion.com.

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JEZZA SIZE GUIDE

All values are entered in inches.

Size Pant Size Bust Waist Hip Shoulder
S 30 36" 30" 40" 14.25"
M 34 40" 34" 44" 15.75"
L 38 44" 38" 48" 17.25"
XL 40 46" 40" 50" 18"

 

 

How to take your Measurements

Bust (A) : Place one end of the tape measure at the fullest part of your bust. Wrap the tape around your body (under your armpits, around your shoulder blades, and back to the front) to get the measurement. Make sure the tape is level and not too tight for the best fit.

Waist (B) : Place one end of the tape measure at the narrowest part of your waist (typically just above your belly button). Wrap the tape around your waist, ensuring it stays parallel to the floor, and back to the starting point to get the measurement. Make sure the tape is snug but not too tight.

Hip (C) : Place one end of the tape measure at the fullest part of your hips (usually about 7-9 inches below your waist). Wrap the tape around your hips and buttocks, keeping it parallel to the floor, and back to the front to get the measurement. Keep the tape comfortably snug.

Sleeve Length (D) : Place one end of the tape measure at the tip of your shoulder (where your shoulder meets your arm). Measure down along the outer edge of your arm to your wrist bone. Keep your arm relaxed by your side while measuring.

Length (E) : Place one end of the tape measure at the high point of your shoulder (where the shoulder seam meets the neck seam). Measure down the front of your body, over the bust, and down to the ankle to get the full length of the garment.

Across Shoulder (F) : Place one end of the tape measure at the outer edge of one shoulder. Stretch the tape across your back to the outer edge of your other shoulder. Keep the tape straight across to get the shoulder width measurement.

 

Delivery

 

The estimated delivery period for orders is 3 - 5 working days. 

For more information call +971 552 7385 86 

Exchange Policy

Exchange within 14 days from the delivered date.

Request:

1. Items received within 14 days from the delivered date.

2. Items received unused, undamaged and in the original package.

3. Return shipping fee is paid by the buyer.

Thanks for contacting us. We'll get back to you as soon as possible.

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